Jituwin's Privacy and Data Protection Policy

Jituwin is a trusted online gaming platform in Bangladesh. We understand how valuable your personal information is to you. This Privacy Policy is designed to give you a clear picture of what data Jituwin collects, why we collect it, and how it is kept secure.

This Privacy Policy applies to the Jituwin website (jituwin.win), mobile app, and all associated services. It takes effect whenever you access our platform from any device.

Jituwin only collects information that is necessary to provide you with the best possible service. We do not collect anything beyond what is needed.

Jituwin collects your information through several methods. We want you to be fully aware of each one:

• Provided Directly: You provide your information directly during registration, login, profile updates, or when contacting support.
• Automatically Collected: When you use Jituwin, device and browsing information is collected through cookies, log files, and tracking technologies.
• Payment Processing: Transaction confirmation details are received from our mobile banking partner when a deposit or withdrawal is made.
• Verification Service: Information may be collected through identity verification service providers as part of the KYC (Know Your Customer) process.

Jituwin uses your information only for the purposes listed below — nothing else:

• Creating, verifying, and managing your account.
• Processing all transactions, including deposits and withdrawals.
• Personalizing your gaming experience based on your preferences.
• Preventing fraud, money laundering, and other illegal activities.
• Monitoring gaming behavior to ensure responsible gaming practices.
• Meeting legal obligations and satisfying regulatory requirements.
• Providing customer support and resolving complaints.
• Sending you promotional offers and updates with your consent.

Jituwin does not share your personal information as a general practice. However, in limited circumstances, certain information may be shared with the following parties:

• Payment Processing Partner: Mobile banking services such as bKash, Nagad, and Rocket are used solely to process transactions. These partners maintain their own privacy policies.
• Regulatory Authority: Information may be disclosed to government authorities under legal obligations or court orders. This is a binding requirement for Jituwin.
• Fraud Prevention Service: Limited data may be shared with specialized security service providers to help detect suspicious activity.
• Game Provider: Minimum data required to run games may be shared with the game provider. No personally identifiable information is shared.

Jituwin uses the following types of cookies:

• Essential cookies: Essential for login sessions and platform security. Without these, the platform cannot function.
• Analytics Cookies: Used to understand which pages are most visited and how well the platform is performing.
• Preference Cookies: Used to remember your language and display preferences so you do not have to set them up each time.

You can manage cookies through your browser settings. Keep in mind that disabling cookies may affect the functionality of certain platform features.

Jituwin follows industry-leading standards to protect your data. Our security infrastructure operates across multiple layers:

• 256-Bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted. No one can intercept your information in transit.
• Encrypted database: All stored data is protected with AES-256 encryption. Even if server access is obtained, the encrypted data cannot be read.
• Two-Factor Authentication (2FA): An extra layer of verification when logging into your account, protecting it from unauthorized access.
• Real-Time Monitoring: An automated 24/7 monitoring system is active to detect suspicious activity.
• Regular Security Audits: Third-party security experts regularly audit our systems to identify and address vulnerabilities.
• Limited Access Policy: Only authorized personnel can access your data, and every access is logged and recorded.

You have full control over your personal information at Jituwin. Contact our support team to exercise any of the following rights:

Jituwin does not retain your information longer than necessary. Different retention periods apply depending on the type of data:

• Account information: Retained for the duration of account activity and for up to 5 years after closure for legal compliance.
• Transaction Records: Financial transaction records are retained for a minimum of 7 years — this is a legal requirement.
• Gaming Log: Gaming activity records are retained for up to 3 years, as required for responsible gaming monitoring.
• Support Contact: Customer support conversations are retained for 2 years.
• Marketing Data: Any data used for marketing purposes is deleted as soon as you opt out.

Jituwin reserves the right to update this Privacy Policy as needed. When changes are made:

• You will be notified via SMS to your registered mobile number or through a platform notification before any significant changes take effect.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Our support team is available 24/7 for any questions you may have.